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We're here to support you

What would you like help with?

All our call centres are extremely busy at this time. Banking online can help you stay safe and reduce the demand on our branches and call centres so they can focus on those most in need. This page explains the things you can do from home.


Get practical guidance if you’re worried about how your finances might be affected by coronavirus.


Look at what you can do through online and mobile banking without leaving home.


Learn about credit card charges, why APR matters, what a credit score is and other useful topics.


Find out how to activate a new card, as well as report one that’s been lost or stolen.

What other people are asking

More help with everyday banking


An interactive PDF to help you with forgotten passwords and digital reset needs. 


Quick links to help you manage your banking including making payments and closing an account.


Get help with things like activating your Secure Key or upgrading from a physical Secure Key.

Need to get in touch?


Find out the best way to contact us depending on your needs.


Simply enter your postcode or location to pinpoint your nearest branch on the map.


Your views and feedback are key to improving the products and services we offer.

It’s easy to get in touch online. Talk to us directly through our chat channels.