Hello, let's get you the help you need:

  1. Take a look at our Frequently Asked Questions (FAQs) below to see if there's a quick answer to your query.
  2. You can also try asking us on Live Chat. If the option is showing on the left of your screen, we have an agent ready and waiting to answer your questions.

Otherwise, there are lots more useful articles to explore under our Help topics.

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Help topics

help secure key

An interactive PDF to help you with forgotten passwords and digital reset needs. 

help query

If you don’t recognise a transaction, you’ll find everything you need to know here.

Man using card at the shop

Get help and support if you are facing any issues with your banking, cards or lost or stolen.

Mobile banking on the go

Quick links to help you manage your banking including making payments and closing an account.

Family moving in into new home

Simply enter your postcode or location to pinpoint your nearest branch on the map.

Man using tablet at home

Your views and feedback are key to improving the products and services we offer.

Contact us

How we contact you

We love being able to keep you updated with important news and exciting offers. We can do this by email, over the phone or even by post.

However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging onto online banking, giving us a call or visiting your local branch.